These Terms & Conditions set out how Jane Iskander Coaching & Training works, including the services provided, fees, payment, cancellations and confidentiality.

Services

Jane Iskander Coaching & Training provides a range of services including:

• coaching and support for individuals

• reflective practice and supervision spaces for professionals and teams

• facilitated conversations and group work

• training and workshops

• advance care planning conversations

• community dialogue and facilitated events

Services are tailored to the individual, group, team or organisation and will be agreed in advance.

Training and workshops can be provided in a range of settings and can be tailored to specific requirements. Fees will depend on the type, duration and number of people attending. Any agreed travel expenses will be confirmed in advance.

Fees and Payment

Services are normally invoiced at the end of each month and are payable within 14 days of the invoice date, unless otherwise agreed.

For organisational work, payment terms may be agreed separately and may be subject to the organisation's standard payment terms.

Any agreed fees, expenses or additional costs will be confirmed before the work begins.

Services may be suspended or withdrawn if payment remains outstanding.

Cancellation

Individual appointments cancelled or missed with less than 24 hours' notice will normally incur a 50% cancellation fee.

For group sessions, workshops, training or organisational work, cancellation terms will be agreed at the time of booking and may vary depending on the nature of the work.

Jane will give as much notice as possible if she needs to cancel or rearrange an appointment or session.

Travel

Travel within the Chelmsford locality is normally not charged.

Where travel is required beyond the local area, any travel costs will be agreed in advance.

Confidentiality

Jane treats information shared during her work as confidential and will not normally disclose personal information to others without permission.

There are some circumstances where information may need to be shared without consent, for example where there is a legal requirement, where this is necessary to protect someone's vital interests, or where there is a serious concern about someone's safety.

Where information needs to be shared, Jane will aim to do so appropriately and only share information that is necessary.

Professional Boundaries

Coaching, reflective practice, facilitated conversations and related services are not a replacement for medical, psychological or emergency care.

Where appropriate, Jane may recommend that someone seeks additional support from their GP, healthcare professional or another relevant service.

Data Protection and Privacy

Jane Iskander is the Data Controller for personal information collected and used by Jane Iskander Coaching & Training.

Personal information is handled in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.

Information collected may include:

• name and contact details

• information provided when making an enquiry

• information relating to sessions or services provided

• relevant health or wellbeing information where this is voluntarily provided and necessary for the service

• information required for administration, invoicing and record keeping

Health and other sensitive information is handled with appropriate care and safeguards.

Personal information may be processed where it is necessary to provide a service, meet legal or contractual obligations, or where another lawful basis applies. Consent will be requested where appropriate.

Information will only be shared with other people or organisations where this is necessary, lawful and appropriate.

Further information about how personal information is collected, used and stored is provided in the Privacy Notice.

Your Data Protection Rights

Depending on the circumstances, you have rights under data protection law including the right to:

• ask what personal information is held about you

• ask for inaccurate information to be corrected

• ask for information to be deleted in certain circumstances

• ask for processing to be restricted in certain circumstances

• object to certain types of processing

• request your information in a portable format where the right applies

• withdraw consent where processing is based on consent

You can contact Jane to exercise these rights or ask any questions about how your information is handled.

Email: [email protected]

Telephone: 07960 435604

There is normally no charge for making a data protection rights request. Requests will be handled within the timescales required by data protection law.

Data Retention

Personal information will only be kept for as long as it is necessary for the purpose for which it was collected, taking account of legal, professional, insurance and business requirements.

Where appropriate, records may be retained for up to seven years. The specific retention period may vary depending on the type of information and the service provided.

Data Security

Jane takes reasonable and appropriate steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Information is stored and handled using appropriate security measures and reputable service providers where required.

Data Protection Complaints

If you have a concern about how Jane Iskander Coaching & Training has collected, used or stored your personal information, please contact Jane in the first instance.

If you remain dissatisfied after contacting Jane, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further details and relevant contact details for this can be found in the Data Protection & Privacy Statement

Contact

If you have any questions about these Terms & Conditions or how Jane Iskander Coaching & Training handles your information, please contact:

Jane Iskander

Jane Iskander Coaching & Training

Email: [email protected]

Telephone: 07960 435604